Delivery Details

All our items are priced individually based on what we are charged by Parcelforce.

All items are sent using Parcelforce Insured Delivery and you will be given the tracking number once we dispatch.

Please Note: commissioned items may take up to 2 - 3 weeks for delivery.

 

How quickly will my order arrive?

We aim to deliver as soon as possible and all our orders are despatch using the Parcelforce insured service. 

We will send you a notification email when your order has been dispatched. The time your order takes to arrive will depend on the delivery option you choose.

While we always try our best to dispatch every order following the above guidelines, during extremely busy periods dispatch times may increase by several days.

 

How can I track the status of my order?

You will receive an email to confirm we have received your order and that your payment has been accepted. You will also receive an email when your order has been dispatched.

In your dispatch confirmation email we will include any relevant tracking numbers, allowing you to track your parcel on the Royal Mail website.

 

What days will my order be delivered on?
Our couriers deliver between 07.00 and 18.00 Monday to Saturday.
I have a query regarding my delivery?

If you have any queries regarding your delivery please ring us on 07706 760484 or by emailing thesecretgardenco@mail.com

If we cannot deliver your order within the specified time period we will make every attempt to contact you and provide an expected delivery time. If this delivery time is not suitable, you can cancel your order and we will provide a full refund.

 

What do I do if my order arrives damaged?

If any item you receive from us arrives damaged, please contact us as soon as possible on 07706 760484 or by emailing thesecretgardenco@mail.com. We will then advise you on the best course of action. In most cases we will ask you to return the item to us for an exchange or refund.

Please do not return any orders to us without contacting us first.